I received my shipment, but the product(s) and/or decoration are not what I ordered. What should I do next?
If your order was received and was not what you ordered, please send an email to support@bdsol.com to inform us of the mistake. Please have your initial order acknowledgment email handy so we can review the order details. We will send UPS call tags to pick up the incorrect merchandise and replace it when received with your correct merchandise.
I received my shipment, but I made a mistake and ordered incorrectly. What should I do next?
I received my shipment, but I made a mistake and ordered incorrectly. What should I do next?
How quickly will my order be shipped after I place my order online?
Please allow 1 full business day for your initial order to be processed. You will then receive an email with an order confirmation. Most orders ship out 3 business days after the order is received with expected delivery in 7-10 business days after placing your order (subject to art approval). This applies to all states except Alaska and Hawaii.
I am located in Hawaii or Alaska, how quickly will my order be shipped after I place my order?
Please allow 1 full business day for your initial order to be processed. You will then receive an email with an order confirmation. Most orders ship out 3 business days after the order is received with expected delivery in 7-12 business days after placing your order (subject to art approval).
How can I track my shipment?
You will receive an email confirmation once your order has been shipped. Please allow 24 hours for your tracking information to update. You can track your package at www.ups.com.
Are there any holidays that should be factored in when estimated shipping time?
Our warehouse does not ship packages on the following holidays:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving Day
  • Christmas Day
Which credit cards/payment types are accepted through this online store?
Visa, Master Card, and American Express.